TechOps Guide
A primer on major events technology operations
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TechOps Overview
What’s so special about major events technology operations?
Technology Services
What are the major events technology services?
Support Model
Who does what?
Service Performance
Define and measure service levels
Processes
What is the flow of service management activities?
Operational Readiness
Train, upskill and ready the team for operations
Operations Centre Design
Considerations for designing an effective Ops Centre